See what our customers are saying

Customer Reviews

"Two bathrooms refurbished and a new kitchen - cannot fault the service provided by Darcy designing and James fitting the new Quantum kitchen; then Julian for fitting the new bathrooms and Chris (Newman) for the design brief. Ross did an excellent job too on all the electrics. All the work was completed to a high standard and on time, seamless co-ordination and communication on the part of the Ford's team. I wouldn't hesitate to recommend Fords to others, as that is how I found them in the first place, by recommendation."

Mrs Little, Budleigh Salterton

"The most competitive quote of the five obtained. First class service from start to finish. The Fitter was courteous and highly professional." (Engineer Mark Wakely)

Mr Bridges, Exeter

"Thanks to Fords for a very swift response to a dripping hot water tap which this morning became a steady stream. Tap now isolated until spare part available. 1st Class service from Darren the plumber."

Penny, Sidmouth

"I write to say how pleased I was with the service provided by Jamie, installing our new boiler over the last 3 days. He was polite, pleasant to talk to and explained things well, appearing very knowledgeable in his field. Please pass my thanks to him."

Mr Cole, Sidmouth

"Fords recently installed 3 additional radiators to extend our central heating coverage, during the 3 days 13th - 15th December 2017. Following the completion of the work, I wish to thank you for the excellent work carried out by your two engineers, Liam and Josh Lawrence during this time. They are a credit to your company for the thoroughness of their work on site, the tidying up they carried out on completion of the job and the excellent rapport they had with my wife and I during their 3 days on site. They described to us the work they were carrying out and politely answered the questions we asked of them. If they maintain the level of customer service they provided to us on this occasion they will both go far in their chosen career."

Mr & Mrs Portch, Budleigh Salterton

"Thanks to Fords South West Ltd for excellent customer service. Old washing machine went berserk this morning. Rang Fords. Plenty of choices on offer. Ordered new washing machine at 11 am. New one delivered - old one removed and soggy washing rescued! - by 3pm. Thanks to Dan & Chris for a great job and to sales team at Fords for their efficiency. Delighted customer!"

Ms King, Sidmouth

"On 27th November 2017, your Electrician Mark Broughton replaced two older XL12 Storage Heaters with new WPS 1.7kw Auto Heaters. My wife and I wish to formally send our thanks for the way Mark went about his work. He took time to protect our carpets and fitted new heaters carefully with good attention to detail. Being polite and helpful, it was a pleasure having Mark in our home. We wish him well."

Mr & Mrs Nevill, Exeter

"10 out of 10 for New Boiler installation for Tidiness, Reliability, Courtesy and Workmanship. I was informed of the date and it was confirmed 3 days before coming. Turned up on time, very nice engineers, protected the carpets etc. Always very polite and courteous. Recommended TRV's to be fitted on rads, quoted price (very reasonable). Works completed on time, including clearing up and demonstrating controls. Would definitely use again."

Mrs Palmer, Sidmouth

"Boiler Installation. We did have a cheaper quote, but I was impressed with Graham Davis's punctuality, efficiency and professionalism, which made us feel that he was the more trustworthy option open to us."

Ms Winter, Sidmouth

"En-suite installation. I would like to say how pleased I am with the en-suite. I am particularly impressed with the skill and workmanship of Julian, who was kind, thoughtful and a very experienced craftsman."

Mrs Burke, Sidmouth

"New bathroom, shower room, new flooring. 10 out of 10. Excellent job, workmanship could not be faulted, clean, polite, expert staff. Neil's project management was outstanding."

Mr Laney, Sidmouth

"New boiler fitted. Excellent job done. Mark Wakely engineer was very professional."

Mr Watts, Sidmouth

"Julian came round a couple of days ago and as usual was his beaming and professional self. He duly identified the problem with the 'fridge' door and did the necessary adjustment and also fixed a minor chip on the worktop in the utility. We wish to thank you and Julian for your expert help and excellent result."

Mr & Mrs Bradley, Budleigh

"Fords has been doing work for me for 10 years. Would not use anybody else."

Mrs Brady, Seaton

"I would like to thank Chris and Simon for the professional way the job was handled. It made the whole process that much less disruptive and painful."

Mr Bollans, Okehampton

"I am writing to say how pleased I was with the recent installation of my new kitchen and associated work that was involved. I was extremely pleased with the standard and competence of the fitter (Julian Gigg), Richard Brown, the electrician and other members of the team that came. They were all polite, helpful and made minimal mess. The Project Manager, Darcy Alexander was extremely helpful and patient in all aspects, making the project seamless. I am so far very pleased with the after-sale service which I have experienced. Prompt and helpful. A sign of a good reputable company."

Mrs Stoneman, Ottery St Mary

"Your workers were, as ever, first class and a pleasure to have in the house. Marcin Staczewski - heating engineer and Dan Dyer - Gas Safe Plumber."

Mr & Mrs Featherstone, Seaton

"Replacement bathroom. Excellent bathroom to new layout. 10 out of 10."

Mr Frost, Sidmouth

"We are very pleased with the completed works and thank Dan, Julian and Ben for keeping disruption to the minimum and can say that it was almost a pleasure having their company! Thanks also to Alex Woodruff for organising the works to our bathrooms."

Mr Byerley, Budleigh Salterton

"Ring Main Fault. I would like to comment on the great service we received from Ford's and in particular Brendan, the electrician who did the work at our cottage. Ford's responded to our request for service in a timely manner and Brendan did a great job troubleshooting the problem and then developing a solution. He was pleasant and professional and demonstrated a good understanding of the issues which could occur in older buildings. Please pass on our thanks again to him."

Mr & Mrs Weyell, Sidmouth

"Faulty WC. Paddy the Plumber's work was absolutely first class!"

Mr & Mrs Draper, Axminster

"Very good service, competitive quote, professional approach, friendly and helpful installer, Dan."

Ms Bissinger, Axminster

"May I take this opportunity to say how impressed I was with your plumber Mark who did a great job and was both courteous and hard working. I have no hesitation in recommending your company to others. Many thanks again for the works you carried out."

Mr Scurfield, Colyton

"The new boiler and cooker have made a huge improvement to what we had before. Thanks to all involved at Fords who made everything come together so well."

Mr Ellison, Honiton

"My thanks to Alex Woodruff the designer of the Bathroom and Cloakroom and the plumber, Barry Marks for the excellent service. I am very pleased with the result."

Mrs Hamilton, Sidmouth

"We are writing to say how impressed we have been by the service you have provided in having a boiler installed for us at short notice. Your engineer was very efficient and tidy in his work and is a most polite and presentable chap. Please thank all those concerned."

Mr & Mrs Treasaden

"Mark (Plumber) carried out the majority of the boiler installation to a very high standard of workmanship. Mark was later joined by his colleague, Ian (Electrician) who carried out the electrical side of the installation. As I requested a smart thermostat, it presented some additional problems, but all was sorted out speedily and to a high standard with everything working perfectly on completion. I have been using the new boiler with the smart thermostat for approximately 4 months now which has made significant savings compared to the old boiler it replaced. Another satisfied customer, thanks guys."

Mr Stephens, Honiton

"Many thanks, Di for your prompt and efficient replacement of our failed immersion heaters and especially for the highly professional and respectful way in which the work was managed and carried out. We are very appreciative of the service you provide, thank you."

Mr & Mrs Brine, Exeter

"Just wanted to say a big thanks to Dan and Will who sorted my boiler today. Great chaps - nice and friendly, kept me informed all the way through and persisted whey they encountered issues. They're a credit to the company!"

Mr Breddy, Seaton

"Received phone call asking if electrician could arrive earlier than agreed, which was great. Matt arrived and got straight on with the small list of faults, explaining what the problem was as he went. Timely and courteous and tidied up as he went, a credit to the company. Will definitely recommend to family and friends."

Mr Strong, Sidmouth

"Thank you so much for your help. Mark Broughton is an absolutely brilliant electrician. He was so helpful and nothing was an issue."

Mr Rudgely, Branscombe

"We are delighted with our new Quantum kitchen, designed by Darcy Alexander of Fords. His attention to details and sound advice on finishes and colour was second to none. Darcy conscientiously monitored the installation and was a great support and help as the works progressed and quickly overcame any minor queries that arose. Based on our experience we wouldn't hesitate to use or recommend Fords in the future."

Mr Mison, Sidmouth

"We are very grateful. The job was done so well! Your craftsman was so obliging and cheerful. A credit to your company - Darren, the plumber."

Mr Hooper, Sidmouth

"I just wanted to thank Fords for installing my new Dimplex Quantum heaters and the new fuse board. Mark & Bobby who did the work were very kind and the work done was to a high standard. I am delighted with the new heaters, they are so much better than the previous heaters. This is my second very good experience of using the services of Fords ( I had not appreciated what a large variety of services & products you gave) I would certainly recommend and come back. Thank you."

Miss Howson, Dunkeswell

"We appreciated the friendliness and efficiency of all the tradesmen involved in this job. Thank you to all concerned."

Mr & Mrs Masson, Sidmouth, Devon

"Engineer was smart and tidy young man and very proficient."

Mrs Morbin, Sidmouth, Devon

"Just a few lines to say how very pleased we are with the service you have provided. Matt Farrington is a fine young man and excellent at his job and you can see the interest he takes with every aspect of the job in hand. This all adds up to what an excellent team you have, Chris."

Mrs Derrick, Honiton, Devon

"Professional project management, 1st class, design and craftsmanship."

Mrs Palmer, Lyme Regis, Dorset

"The engineer turned up on time everyday and he was methodical, tidy in this work and very polite and helpful when answering questions about the installation."

Mr Thompson, Colyton, Devon

"We would like to thank you for the excellent job in fitting our new boiler. Mark impressed us by the way he got on with the job in a quiet and efficient manner. We were also very pleased at the way the exterior work was carried out with the minimum of disturbance in spite of the set back in having to erect scaffolding. Once again many thanks for a job well done."

Mr & Mrs Horton, Sidmouth

"New Bathroom Light Fitted. Excellent service provided by your very efficient, pleasant and courteous Electrician, Matt."

Mrs Mathews, Exmouth

"I found Fords to be very professional and efficient. The work was carried out on the date agreed. The young man who installed my boiler was very pleasant and carried out the work in a clean and tidy manner. I was impressed overall with the quality of the work and the subsequent attention afterwards in explaining the controls etc."

Mrs Bulford, Exeter

"Replace four doors and glass surrounds. All the workmen were polite and the quality of work was very good."

Mr Peppin, Sidmouth

"Replacement combi boiler plus repair to leaking pipe in cloakroom. First class service. Very thoughtful and clean."

Mrs Foster, Exeter

"Remove and replace cooker and hob fan - Matt completed the work satisfactorily. He was very tidy and very pleasant. 10 out of 10 for Tidiness, Courtesy, Reliability and Workmanship."

Mrs Drew, Sidmouth

"I would like to thank you for our boiler installation. It was a job well done. Your engineers were polite and friendly and did a wonderful job under what were sometimes difficult circumstances."

Mr Reeve, Honiton

"I thought I must write to tell you how pleased we are with our new boiler, but mainly to praise Bill Yeoman for his advice and to Dan Dyer who worked so hard fitting it. He was a lovely polite young man and a pleasure to have around and is a credit to your company."

Mr & Mrs Milford, Sidmouth

"Fast and efficiently done in less than 3 hours. Arrived on time, left the house clean and tidy. Matt was very polite and explained everything."

Mr Jones, Sidmouth

"New boiler fitted within 6 days of old one breaking down. Excellent workmanship. Very professional staff."

Mr Hillyear, Honiton

"Darren's a really good plumber. Thanks for his help and yours, Di."

Mr Hickman, Sidmouth